Distributor Members Area
Welcome Back
Sign in to access your distributor hub
Need help? Contact Support
Sign in to access your distributor hub
Answers to the questions your customers will ask — plus scripts and guidance for handling objections, returns, and compliance like a pro.
Use these FAQs as a reference when talking to customers, answering messages, or posting on social media. Everything here is already reviewed for FDA and FTC compliance — you can quote or paraphrase any answer freely.
Encore Collagen Complex is a premium dietary supplement that delivers all 5 types of collagen (Types I, II, III, IV, and V) from 5 distinct sources in a single capsule. Each serving also includes natural glucosamine, chondroitin, and hyaluronic acid for comprehensive joint and skin support.*
Your body uses 5 different types of collagen, and each does something different:
Most collagen supplements only contain 1 or 2 types from a single source. Encore Collagen Complex is one of the only supplements on the market that delivers all 5.
Encore Collagen Complex uses 5 premium sources to cover all 5 collagen types:
Encore Collagen Complex is manufactured in an FDA-registered, GMP-certified facility in the USA. Every batch is third-party lab tested for purity and quality. It is non-GMO, gluten-free, and all animal sources are hormone-free.
As with any new supplement, we recommend consulting your healthcare provider before starting — especially if you are pregnant, nursing, taking medication, or have a medical condition.
Encore Collagen Complex contains egg and fish (cod). Do not take the product if you have allergies to either.
Yes. Encore Collagen Complex is non-GMO, gluten-free, hormone-free (all animal sources), and made in the USA in an FDA-registered facility.
Each serving (3 capsules) contains 1,800mg of premium collagen protein complex. Each bottle has 90 capsules, which provides 30 servings (a 30-day supply).
The recommended dose is 3 capsules (1 serving) daily, taken before bed on an empty stomach. This allows for optimal absorption during your body’s natural overnight repair cycle.
For enhanced results, you can take up to 6 capsules (2 servings) daily.
Your body does most of its cellular repair and collagen synthesis while you sleep. Taking collagen before bed gives your body the building blocks it needs during peak repair time. An empty stomach (2–3 hours after eating) prevents stomach acids and digesting food from breaking down the collagen before it is absorbed.
Drink at least 1 liter (about 4 cups) of water per day. Proper hydration is essential for collagen to do its job in your connective tissues.
Yes. You can open the capsules and mix the contents into a glass of water, smoothie, or juice if you prefer not to swallow capsules. The taste is mild and easily masked by any flavored drink.
Just take your next scheduled dose. Do not double up. Consistency over time matters more than any single missed dose.
Yes. Taking Encore Collagen Complex 30–60 minutes before exercise can support joint comfort during activity. Bedtime remains our primary recommendation, but pre-workout is a valid alternative.
Some users notice improvements in joint comfort or skin texture in as little as 2–3 weeks. However, research consistently shows the most measurable changes — in joint comfort, skin elasticity, and mobility — happen between weeks 7 and 12.
We recommend a minimum 90-day commitment to give your body time to rebuild collagen at the cellular level.*
Common reports from users include:
Results vary from person to person based on age, diet, activity level, and overall health.
Collagen is not an overnight supplement. Your body needs a sustained supply to ramp up synthesis. 90 days gives your body enough time to build meaningful new collagen in joints, skin, and connective tissue — which is why the 90-day money-back guarantee covers the full window.
Encore Collagen Complex is well tolerated. As with any supplement, some people may experience mild digestive changes when starting. If any unusual reaction occurs, stop taking the product and consult your healthcare provider. Not recommended for anyone with allergies to egg or fish (cod).
Individual results vary. Factors like age, diet, lifestyle, activity level, overall health, and how consistently you take the product all play a role. The 90-day money-back guarantee means you can try it risk-free and find out for yourself.
Orders are placed online at encorecollagen.com. We accept all major credit cards, debit cards, and secure online payment.
Orders typically ship within 1–2 business days and arrive within 4–7 business days via standard shipping. You will receive tracking information by email as soon as your order ships.
Shipping is free on the 3-bottle and 6-bottle packages. Single-bottle orders have a small shipping fee. Exact rates are shown at checkout.
Shipping is limited to the United States at this time. International orders are not available.
Easy Pay is our bi-monthly subscription. Every 2 months, you automatically receive 2 bottles of Encore Collagen Complex for $60 with free shipping. You can cancel anytime with one click from your account. U.S. residents only.
Log in to your Encore Collagen account and click cancel, or reply to any of your subscription emails and we will cancel it for you. No phone call required, no questions asked.
Easy Pay ships every 2 months. This frequency is fixed. If you need to change it, the simplest option is to cancel your subscription and order a one-time package when you are ready.
Every order is backed by our 90-day, no-questions-asked money-back guarantee. If you are not satisfied with your results for any reason, contact customer support within 90 days of purchase for a full refund.
Email customersupport@encorecollagen.com with your order number and a brief note that you would like a refund. No forms, no hoops — our team will handle it within 1–2 business days.
No. For the 90-day guarantee, you keep your bottles. The refund covers your purchase price.
Email our team at customersupport@encorecollagen.com with a photo of the damaged package. We will ship you a replacement right away at no additional cost.
Check the tracking email we sent you first. If the tracking shows delivered but you did not receive it, contact customer support within 7 days and we will help resolve it with the carrier.
Keep it simple and honest. Example script:
“Hey [Name], I just started a business with a collagen supplement that has all 5 types of collagen from 5 different sources — most brands only have one. I thought of you because you mentioned [their issue]. I’d love for you to try a bottle free and tell me honestly what you think after a few weeks. Would that be okay?”
This works because it is authentic, references their specific need, and removes risk with a free sample.
Price objections usually mean the customer does not yet see enough value. Reframe:
You can make structure/function claims like:
Always include the FDA disclaimer: *These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
Never say the product “treats,” “cures,” “heals,” or “prevents” any disease or medical condition. This is a hard FDA rule — violating it can result in legal action against you personally.
Do NOT say:
Always put the customer first. Even if their complaint feels unreasonable:
A gracefully-handled complaint often turns into a loyal customer.
Use the analogy: “Imagine trying to get in shape by going to the gym three times and then quitting. You wouldn’t expect results. Collagen works the same way — your body needs time to rebuild. Research shows the biggest results happen between weeks 7 and 12. That’s why we back every order with a 90-day money-back guarantee — so you have the full window to see what it can do.”
Never diagnose or give medical advice. Say: “I’m not a medical professional, so I can’t give medical advice. I always recommend talking to your doctor before starting any new supplement. What I can tell you is that the product supports [structure/function benefit]. Many customers have shared [general positive feedback].”
Ask after a customer reports a positive experience. Example:
“That’s amazing to hear! Would you be open to sharing your experience with a few friends? For anyone you refer who places an order, you’ll get [insert your incentive — e.g., 15% off your next order, or a free bottle after 3 referrals].”
Make it easy: hand them extra business cards or a pre-written text they can forward.
Yes. FTC rules require clear disclosure. On social media, in emails, or in any promotional content, include:
Do not bury disclosures in a long hashtag list.
Share real customer testimonials (with their permission). If the results described are exceptional, add: “Results not typical. Individual results may vary.”
Never fabricate testimonials. Never reuse testimonials from competitors.
No. Do not claim specific dollar amounts you or others have earned. Specific income claims require substantiation that the FTC will audit. You can say things like “This business is a great opportunity to build additional income on your own terms” but never claim specific figures.
Yes — on any marketing that mentions health benefits, include: *These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
This is non-negotiable. Violations may result in termination of your distributorship.
Email: customersupport@encorecollagen.com
Hours: Monday – Friday, 10am – 4pm ET
Most inquiries are answered within one business day.
For distributor-specific issues (wholesale orders, Master Distributorship, Purchase Power, etc.), email customersupport@encorecollagen.com with “Distributor” in the subject line.
Encore Products, Inc. • Orlando, FL 32819 • United States
Reach out anytime — we're here to support you every step of the way.